Early Pioneers of the Hotel Industry; How their Contributions and Essay

Early Pioneers of the Hotel Industry How their Contributions and Management Style shaped Todays Modern Hotel - Essay Example harmonise to Britannica Online, Ellsworth Statler introduced the common hospitality slogan the customer is always right (2013). Like many hotels found today, Statlers incorporation of amenities were found to offer quality service to customers. Statler stated, All I want to do is to name more comfort and conveniences and serve better food then any of them have or do, and mine will be at a price ordinary people back tooth afford (Turkel, 2005). His quite a little and goal was very much like the goals of management leaders today. Statlers vision for a better future brought forth the following innovations ice water circulating to every bathroom, a telephone in every room, a full-size closet with a light, a towel pull beside every bathroom mirror, a free morning newspaper, and a pin cushion with needle and hoist (Turkel, 2005). Ellsworth Statler portrayed effec tive management through his efforts of making staff focus energy on client satisfaction. Statlers employed operational strategy was achieved through the Statler Service Code which was a pledge for employees to take a leak by in offering the best service possible (Kkapanek, 2012). This service code is similar to the codes that hotels take a shit by. For hotels this service code is known as the mission and vision of a hotel, it informs guests of what that hotel is all about. Ellsworth Statler was not the solo innovative leader to change the hotel industry (Ellsworth, 2013).Cesar Ritz was the pioneer that established a name by managing with excellence. Cesar Ritz in addition started his career in the restaurant industry and progressed his way up to managing hotels in Paris. Eventually, Ritz became the founder of elegance in hotels through his drive for vision. He had the gift and intuition to recognize the important elements of hospitality and he use them well and consequently (Ca esar ritz, 2013). Cesar Ritz designed his hotel with